These companies see CRM as a series of strategies and processes that support and. Account management costs; New product concepts developed in 

Customer Relationship Management: Concept, Strategy, and Tools

Consequently, designing customer relationship management strategies can Hence, information and relations are employed for managing the firms as vital tools for the concept and the main objective of customer relationship management  What is Customer Relationship Management - CRM ...

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Customer Relationship Management (CRM) || Bdjobstraining ...

Following the latest trends in CRM theory and the concept of web 2.0, social the CRM strategy is closely related to the advances of IT and, through this tool, 

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